General Info

ORDERS

All orders must be submitted in writing. Phone orders are not accepted.  Idea International only sells to licensed distributers.  Please e-mail purchase orders and art   to sales@acuraline.net. In the subject field of your email, please include your P.O. number and company name.  Changes to orders must be made in writing.  If any order must be received by a specific date, the date must be clearly marked on the purchase order.

REPEAT ORDERS

Please reference your previous purchase order number and date with your reorder.   Please attach your previous proof with your reorder.  Records of previous orders are kept for 11 months only, any change or order after 11 months old will be treated as a new order.

RUSH ORDERS
Please contact us if you have an event date and we will try our best to accommodate your order.  There is a 3-5 day rush service that is available.  The fee for rush service is $50(v).

PRICING
Catalog prices are subject to change without notice. Please check our website for updated pricing. For OEM or large quantities, please contact customer service for pricing information.

SETUP
Set up charges vary by item, size, and imprint method.  Please refer to the item product page for set up charges and repeat set up charges.

ARTWORK
Vector art is required in EPS, PDF or AI file formats.   Make sure to outline all fonts.  E-mail art to: sales@acuraline.net.  Please include your purchase order number when you e-mail artwork.

PROOFS
Paper proofs are provided free of charge for approval. Signed paper proof must be received before production. We will not be responsible for delays in shipment caused by delays in approval.

PMS COLOR MATCH
We do not charge a PMS color match, exact match is not guaranteed.

PRODUCTION
Production runs approximately 7-10 working days for standard catalog quantities and stock items.  Some products throughout the catalog are available to ship in 3-5 working days without extra charge, please call customer service to discuss.

OVER/UNDER RUNS
We reserve the right to ship 5% over or under the amount ordered and bill accordingly.

SHIPPING
All orders are shipped from CA, 91789. Orders are normally shipped by UPS Ground unless otherwise noted, shipping costs will be invoiced accordingly. We will not be responsible for any delay once the package leaves our warehouse. All packages will be insured and buyer will be charged accordingly if there is no specific notice. If a specific shipping method is not noted on the purchase order, we reserve the right to ship any necessary method to meet the in-hand date requested. Unless otherwise specified or requested, all items will be shipped in their original package.

DROP SHIPPING TO MULTIPLE LOCATIONS

Multiple destination shipments will be charged $6.00(z) each location. International drop shipment will be charged $20.00(z) each destination.

PAYMENT / CREDIT TERMS
We accept Visa and Master card as forms of payment. Net 30 days upon credit approval. Payment not received by the due date are subject a late fee of 1.5% per month. New customers or customers with delinquent accounts are required to prepay.

RETURNS / DAMAGES
Claims for damage in transit must be reported to carrier at the time of delivery.  Any defective merchandise must be reported within 10 working days from receipt of the merchandise. Returned merchandise without authorization from factory will be refused and sent back to sender at their expense. One year limited warranty covers any defect in material under normal use. Battery and ink cartridges excluded. No return on USB items. Imprinted products are not returnable nor refundable

SAMPLES
Random samples will be billed at end quantity price plus freight. You can provide your shipping account number to cover the freight cost.

LESS THAN MINIMUM
$50.00 (v) for orders less than minimum quantities.

CANCELLATIONS
Order cancellation may be subject to the cost incurred at the time of cancellation. Buyer is responsible for all cancellation costs occurred. Shipping charges, set up charges and art charges are nonrefundable. No cancellations on USB items.
We will not be liable for delays in delivery or product availability due to customs, shipping or natural disasters.

 

Unless specified noted, we reserve the right to use any item we’ve produced for display and promotion.